1800whowhere.com: Customer Service
1800whowhere.com   ORDER - HOME


Most questions can be answered with the FAQ below.
We strongly recommend you read it first before going further.
Please make your selection from the choices below:
  1. I have not yet received the results of my search. What is going on?
  2. I received a message that my card had been declined. What should I do?
  3. I'm looking for a female whose name might have changed and I only have her maiden name, can you still run a locator search
  4. Can you search abroad/internationally?
  5. What if the person is not a US citizen?
  6. Do any of your reports contain Employment information?
  7. Do any of your report contain credit information?
  8. Do you guaranty results?
  9. If I don't have the necessary search requirements, can I still order a search?
  10. Will the information I include in the "additional comments" field be used in my search?
  11. I have read your FAQ and do not find my answer. How do I contact you?
Question I have not yet received the results of my search. What is going on?
Answer Search results are sent on the next business day (except for the Criminal and Civil searches which can take up to 5 business days) or sometimes earlier. Reports are sent in a first come, first serve order. On average you can expect to receive your report around 4pm PST. HOWEVER, please do allow until the end (midnight) of the business day on which you are expecting your report before worrying. Possible technical difficulties can delay deliveries, and Mondays or the day after a long Holiday, are particularly busy and may experience a few hours of delay at the most. But we never forget you.

If after midnight of the day you were supposed to receive your results, you still have no report from us, please do read the following:

Please understand that if you have not received your report, chances are it is not our fault. Our order delivery servers have redundant mechanisms which do not allow them, or us for that matter, to "forget" about your report. In any case, we will do our best to help you recover your report a.s.a.p. Please note the following:

Most Probable Cause:
Our experience over the last 6 years shows that, 99% of the time, if an order is not received, it is because the customer incorrectly typed their email address on the order form, causing the report to go to an undeliverable address. This can be confirmed particularly if you did not receive your order confirmation/receipt, which is send automatically to your email address by the system immediately after you placed the order, which, for the same reason, would not have reached you.

Other Usual Reasons:
The other 1% of the time, we see the following reasons:
- customer's ISP fails to deliver mail on time, or at all
- customer's mailbox is too large or over quota and no longer accepts mail
- customer's email software has filters or blocks for unknown emails

How to retrieve your report:
 
 If you placed an order no longer than 90 days ago, you can log into our Report Manager and check the status of your order and if it has been completed, you can retrieve your report by email to the address you provided us on the order form, or specify another email address, or even view your report on the screen. Please be sure to make sure there is no TYPO in the email addresses you give us, as this may be the cause of the problem. Especially if you have received neither confirmation nor report, chances are you made a typo in the email address you gave us on the order form originally. If this is the case, you may not be able to log in to the system using your email address. Then use any combination of other 2 criteria you know are correct for sure.
 You can login to the REPORT MANAGER here.

In any case, if you still can't find your report, please do contact us
Question I received a message that my card had been declined. What should I do?
Answer We will try to re-validate your card on the next business day, or contact you if there is a specific problem. If your card is validated, you report will be processed at that time. Otherwise, if you do not hear from us within 3 business days, please re-submit your order online. Remember, you can do so by clicking on the order button above.
Question If I only have a name, can I still order a search?
Answer Yes, but only the Locator search can be run with only a name. We recommend that you specify a zip code, or a city, or at least a state to search in, as there may be too many matches for just a name nationwide.
Question I'm looking for a female whose name might have changed and I only have her maiden name, can you still run a locator search?
Answer The best way to search is by First name DOB in this case, or by Social Security Number. Or, you can try searching for a male relative of hers who might know where she is. Otherwise, the maiden is not useful, unless she is currently using it. If you'd like to attempt the search anyway, just click on the "Order" button at the top of this window.
Question Can you search abroad/internationally?
Answer We can only search in the United States.
Question What if the person is not a US citizen?
Answer We can only search US records. If the foreign person lives in the US or has a record in the US, we may find information on them, depending on how long they've been in the US, how many records the person has, etc., etc. But there is no sure way of telling without actually running the search.
Question Do any of your reports contain Employment information?
Answer No.
Question Do any of your report contain credit information?
Answer No.
Question Do you guaranty results?
Answer We stand 100% behind our results and our guaranty is as follows: We guaranty no other service will find more current data relevant to the search you order than we have found, provided the same input for a similar search and fee within the next 30 days, or your money back. Outside of the above, the fee is for our research work and not based upon results. A lot of effort goes into every single report we send out and when the information doesn't exist, we can't just make something up. However, the work effort provided is always the same: a thorough and professional check of all available records and sources.
Question If I don't have the necessary search requirements, can I still order a search?
Answer You need to have the required input for each search in order to perform the search.
Question Will the information I include in the "additional comments" field be used in my search?
Answer The additional comments provided are sometimes useful to narrow down your search to the right person. But we cannot not guaranty it to be helpful as some people will provide useful info, while others provide things such as food preference. Either way, our sources only use defined criteria to catalog information on your subject. Only the required search criteria are productive and effective inputs. The additional comments are only used to supplement this required input.
Question I have read your FAQ and do not find my answer. How do I contact you?
Answer Most questions about our service and your report can be answered through on online help desk. Please do read it before contacting us.

If after careful review of our FAQ you still need assistance with an issue related to your purchase, please contact us as follows:

1) For general questions, click here

2) For urgent matters, have your ORDER NUMBER ready (very important), and your email address/contact information, then contact:

during business hours:
10am - 5pm PST
(closed weekends & Holidays)

by phone: 323-655-3019
by fax: 323-655-3017

 

The information contained in this page and designs are the property of 1800whowhere.com © 1800whowhere.com - All rights reserved. Since 1996!