PEOPLEFIND: Customer Service

Please make your selection from the choices below:

How do I order a search/report? If I don't have a credit card, can I use another form of payment? Can I request additional information in the "Additional Comments" field? Do any of your report contain unlisted phone numbers? If I only have a name, can I still order a search? I'm looking for a female whose name might have changed and I only have her maiden name, can you still run a locator search Can you search abroad/internationally? What if the person is not a US citizen? Do any of your reports contain Employment information? Do any of your report contain credit, SSN, or DOB information? Do you guaranty results? If I don't have the necessary search requirements, can I still order a search? Will the information I include in the "additional comments" field be used in my search? How do I remove my name from your databases? If I still have questions, how do I contact you?

	How do I order a search/report?
	Simple, just click on the "Order" button at the top of this window.

	If I don't have a credit card, can I use another form of payment?
	Yes. Just click on the "Order" button at the top of this window. This will take you to a page with other options.

	Can I request additional information in the "Additional Comments" field?
	No. Only the information which is said to be in our report will be provided. Please read the description of the specific search you are interested in before ordering to get a detailed list of all included data.

	Do any of your report contain unlisted phone numbers?
	We can only provided listed phone numbers for a subject.

	If I only have a name, can I still order a search?
	Yes, but only the Locator search can be run with only a name. We recommend that you specify a zip code, or a city, or at least a state to search in, as there may be too many matches for just a name nationwide.

	I'm looking for a female whose name might have changed and I only have her maiden name, can you still run a locator search?
	The best way to search is by First name DOB in this case, or by Social Security Number. Or, you can try searching for a male relative of hers who might know where she is. Otherwise, the maiden is not useful, unless she is currently using it. If you'd like to attempt the search anyway, just click on the "Order" button at the top of this window.

	Can you search abroad/internationally?
	We can only search in the United States.

	What if the person is not a US citizen?
	We can only search US records. If the foreign person lives in the US or has a record in the US, we may find information on them, depending on how long they've been in the US, how many records the person has, etc., etc. But there is no sure way of telling without actually running the search.

	Do any of your reports contain Employment information?
	No.

	Do any of your report contain credit, SSN, or DOB information?
	No credit info is ever provided, and no complete SSN or DOB can be provided. It is against industry regulations and therefore legally impossible for us to do.

	Do you guaranty results?
	We stand 100% behind our results and our guaranty is as follows: We guaranty no other service will find more current data relevant to the search you order than we have found, provided the same input for a similar search and fee within the next 30 days, or your money back. Outside of the above, the fee is for our research work and not based upon results. A lot of effort goes into every single report we send out and when the information doesn't exist, we can't just make something up. However, the work effort provided is always the same: a thorough and professional check of all available records and sources.

	If I don't have the necessary search requirements, can I still order a search?
	You need to have the required input for each search in order to perform the search.

	Will the information I include in the "additional comments" field be used in my search?
	The additional comments provided are sometimes useful to narrow down your search to the right person. But we cannot not guaranty it to be helpful as some people will provide useful info, while others provide things such as food preference. Either way, our sources only use defined criteria to catalog information on your subject. Only the required search criteria are productive and effective inputs. The additional comments are only used to supplement this required input.

	How do I remove my name from your databases?
	We can appreciate your concern, but keep in mind that we do not maintain or compile any proprietary databases on anyone. We are a search service which, for a fee, researches databases which are not ours. We do not use, sell, compile, nor in any way record information from the visitors to our web site for marketing or any other purposes other than strictly for the purposes of billing/collection and services as represented by our web site. The buyer's private information remains private. As far as the free whitepages directory we sometimes offer on some pages, that is not our database. http://www.infousa.com is the provider of that database. It is a service they offer to us and hundreds of other websites. This is the company that maintains the online whitepages. We merely display it online and have no control over the contents of it. When you use the directory, you are actually seeing and using their servers. We can't opt people out in cases where we don't control the information, but we do have a way for you to remove your listing from the free online whitepages provided by the infousa database. If you want to delete your info from the free online whitepages which is displayed on our pages and all other websites displaying the infousa database, here is the official process: Contact infousa directly by going here: http://www.infousa.com where you will find instruction on deletion under "Privacy". You can also email them here: Help@infoUSA.com (Note: this is ONLY for issues relating to the FREE whitepages online. For any other issues use the "contact us" button located at the top right of this window.) Having them remove your listing will not only remove you from being displayed on our site, but also from many more millions of pageviews on other websites, which if you are truly concerned about not being found, would be an even better solution for you. If you want to change anything in their database, contacting them as per the instructions provided to you above is the way to proceed as they CAN assist you. Again, we do not maintain or compile any proprietary databases on anyone. We are a search service which, for a fee, researches databases which are not ours.